Frequently Asked Questions
Got questions? We've got answers. If you can't find what you're looking for here, feel free to contact us.
Shipping & Delivery
Do you ship internationally?
Yes! We ship worldwide from Australia. Whether you're in Sydney or Singapore, we'll get your order to you. International shipping times vary by destination, but we'll provide tracking information so you can follow your package every step of the way.
How long does shipping take?
- Australian orders: Typically 5-10 business days
- International orders: 10-20 business days depending on your location
Please note these are estimates and may vary during peak periods or due to customs processing for international orders.
Do you offer express shipping?
Standard shipping is included in our pricing. For urgent orders, please contact us and we'll do our best to accommodate your timeline.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can use this tracking number to monitor your delivery progress in real-time.
Products
Are your products covered by warranty?
Yes, all our products come with a manufacturer's warranty covering defects in materials and workmanship. If you experience any issues with your purchase, contact us within 30 days and we'll make it right.
What's included in the box?
Each product page lists exactly what's included. Generally, you'll receive:
- The product itself
- Any necessary cables or accessories
- Instruction manual
- Warranty information
Everything you need to start using your new gadget straight away.
How do I clean and maintain the products?
Each product comes with specific care instructions in the manual. General tips:
- Vegetable Slicer: Detachable blades are easy to rinse and clean. Wipe the main unit with a damp cloth.
- Coffee Machine: Regular descaling keeps it running smoothly. Instructions included.
- Air Cooler: Clean the water tank regularly and wipe the exterior as needed.
Always unplug electrical items before cleaning.
Are the products safe to use?
Absolutely. All our products meet Australian safety standards and include built-in safety features. The vegetable slicer has safety guards, the air cooler uses bladeless technology, and all electrical components are properly certified. Always follow the included instructions for safe operation.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for fast, secure checkout. All transactions are encrypted and secure.
Can I change or cancel my order?
If you need to modify or cancel your order, contact us as soon as possible. Once an order has been processed and shipped, we can't make changes, but we're happy to help with returns if needed.
Do you offer refunds and returns?
Yes. If you're not completely satisfied with your purchase, you can return it within 30 days for a refund or exchange. Items must be unused and in original packaging. Please contact us to initiate a return, and we'll guide you through the process.
For full details, see our Refund Policy.
General
How do I contact customer support?
We're here to help! You can reach us at:
- Email: melissa.amoroso5@gmail.com
- Response time: We aim to respond within 24 hours on business days
Are the products genuine and authentic?
Yes, all products sold at Practical Haven are 100% genuine. We work directly with trusted suppliers to ensure you receive quality, authentic products every time.
Do you have a physical store?
We're an online-only store, which allows us to keep our prices competitive and offer convenient delivery right to your door. All orders are carefully packaged and shipped from Australia.
Still have questions? Don't hesitate to get in touch. We're here to help make your shopping experience as smooth as possible.